Burnt Chocolate Consultancy
‘Always at your service'
How I can help?
Burnt Chocolate helps grow revenue by optimising operations, improving team performance, and refining the guest experience.
“Working with Burnt Chocolate was a great experience for our restaurant staff as Andy combines operational excellence with a genuine understanding of people.”
— Julien Foussadier, Corporate Director F&B, Rocco Forte Hotels
“He has a rare ability to quickly understand challenges and offer clear, practical solutions that make a real difference.”
— Jean Baptiste Requien - COO Thesleff Group
Staff Training
Burnt Chocolate provides hands-on, practical training for all levels of F&B teams, focusing on building confidence, consistency, and a guest-first mindset. From front-of-house service standards to operational efficiency, training is tailored to your concept and designed to elevate performance across the board.
Pre-Opening
Burnt Chocolate guides hospitality teams through every stage of the pre-opening process — from concept development and recruitment to training, systems setup, and launch execution. The focus is on building strong foundations that set the business up for long-term success.
Crisis Management
Burnt Chocolate specialise in helping hospitality businesses navigate operational challenges with calm, clarity, and control. From sudden staffing issues to service breakdowns, Andy provides hands-on support and structured plans to restore stability fast.
Revenue Generation
Growing revenue is crucial for your business, it directly impacts profitability, sustainability and long term success.
Wage Cost & Staff Retention
Controlling wages and staff retention is critical to your business and there is a fine line between success and failure.
Operational Costs
Managing operational costs is essential to maintaining profitability, stability and long term success.
Profit Protection
Managing and achieving your margins is essential but you should not have to comprise on quality.
Guest Journey & Loyalty
The guests experiences are highly important, let’s make sure they have a great time from ‘Hi!“ to the “Bye!”
You are not alone
Drop me a message…
Does your business need improvements, or perhaps you need a fresh pair of eyes?
Get in touch, and I can help.